Location
260-057, Owen G. Glenn Building
Start Date
12-15-2014
Description
This research takes a dynamic view on the knowledge coordination process, aiming to explain how the process is affected by changes in the operating environment, from normal situations to emergencies in traditional and fast-response organizations, and why these changes occur. We first conceptualize the knowledge coordination process by distinguishing between four dimensions – what, when, how and who – that together capture the full scope of the knowledge coordination process. We use these dimensions to analyze knowledge coordination practices and the activities constituting these practices, in the IT functions of traditional and fast-response (military) organizations where we distinguish between “normal” and “emergency” operating conditions. Our findings indicate that (i) inter-relationships between knowledge coordination practices change under different operating conditions, and (ii) the patterns of change are different in traditional and fast-response organizations.
Recommended Citation
Houtman, Leonie; Kotlarsky, Julia; and Van den Hooff, Bart, "Understanding Knowledge Coordination Dynamics in Traditional and Fast-Response IT Organizations" (2014). ICIS 2014 Proceedings. 32.
https://aisel.aisnet.org/icis2014/proceedings/GeneralIS/32
Understanding Knowledge Coordination Dynamics in Traditional and Fast-Response IT Organizations
260-057, Owen G. Glenn Building
This research takes a dynamic view on the knowledge coordination process, aiming to explain how the process is affected by changes in the operating environment, from normal situations to emergencies in traditional and fast-response organizations, and why these changes occur. We first conceptualize the knowledge coordination process by distinguishing between four dimensions – what, when, how and who – that together capture the full scope of the knowledge coordination process. We use these dimensions to analyze knowledge coordination practices and the activities constituting these practices, in the IT functions of traditional and fast-response (military) organizations where we distinguish between “normal” and “emergency” operating conditions. Our findings indicate that (i) inter-relationships between knowledge coordination practices change under different operating conditions, and (ii) the patterns of change are different in traditional and fast-response organizations.