1. Digital Innovation in the Service Economy

Estimating Demand for Applications in the New Mobile Economy

Sang Pil Han, Information Systems, City University of Hong Kong, Kowloon, Hong Kong.
Anindya Ghose, Information, Operations and Management Sciences, New York University, NEw York, United States.

12:00 AM

ICT Standardization Strategies and Service Innovation in Health Care

Ole Hanseth, University of Oslo, Oslo, Norway.
Bendik Bygstad, NITH, Oslo, Norway.
Gunnar Ellingsen, Clinical Medicine, University of Tromsø, Tromsø, Norway.
Liv Karen Johannessen, University of Tromsø, Tromsø, Norway.
Eli Larsen, University of Tromsø, Tromsø, Norway.

12:00 AM

Is High Performance Contagious among Knowledge Workers?

Gerald Kane, Information Systems, Boston College, Chestnut Hill,
Sam Ransbotham, Boston College, Chestnut Hill, MA, United States.
Andy Boynton, Boston College, Chestnut Hill, MA, United States.

12:00 AM

Like Versus Dislike: How Facebook’s Like-Button Influences People’s Perception of Product and Service Quality

Valentin Schöndienst, Institute of Information Systems, Humboldt-Universität zu Berlin, Berlin, Germany.
Florian Kulzer, Institute of Information Systems, Humboldt-Universität zu Berlin, Berlin, Germany.
Oliver Günther, Universität Potsdam, Potsdam, Gabon.

12:00 AM

Technical Support and IT Capacity Demand: Evidence from the Cloud

German F. Retana, Scheller College of Business, Georgia Institute of Technology, Atlanta, GA, United States.
Chris Forman, Scheller College of Business, Georgia Institute of Technology, Atlanta, GA, United States.
Sridhar Narasimhan, Scheller College of Business, Georgia Institute of Technology, Atlanta, GA, United States.
Marius Florin Niculescu, Scheller College of Business, Georgia Institute of Technology, Atlanta, GA, United States.
D. J. Wu, Scheller College of Business, Georgia Institute of Technology, Atlanta, GA, United States.

12:00 AM