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A CONCEPTUAL LIFE EVENT FRAMEWORK FOR GOVERNMENT-TO-CITIZEN ELECTRONIC SERVICES PROVISION
ANAS ALSOUD, INFORMATICS RESEARCH CENTRE, UNIVERSITY OF READING, READING, Berkshire, United Kingdom.
Keiichi Nakata, INFORMATICS RESEARCH CENTRE, UNIVERSITY OF READING, READING, Berkshire, United Kingdom.
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Configurability, Maturity, and Value Co-creation in SaaS: An Exploratory Case Study
Eruani Zainuddin, Queen's University, Kingston, ON, Canada.
Paola Gonzalez, Queen's University, Kingston, ON, Canada.
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Dynamic Service Level Agreement Management for Efficient Operation of Elastic Information Systems
Markus Hedwig, Information Systems Research, University of Freiburg, Freiburg, Germany.
Simon Malkowski, CERCS, Georgia Institute of Technology, Atlanta, GA, United States.
Dirk Neumann, Information Systems Research, University of Freiburg, Freiburg, Germany.
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Investigating Value Co-Creation in Innovation of IT-enabled Services: An Empirical Study of Mobile Data Services
Hua Ye, information systems, National University of Singapore, Singapore, Singapore.
Atreyi Kankanhalli, Department of Information Systems, National University of Singapore, Singapore, Singapore.
Khim Yong Goh, Department of Information Systems, National University of Singapore, Singapore, Singapore.
Jun Sun, Department of Computer Science, National University of Singapore, Singapore, Singapore.
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IT Service Management: Towards a Contingency Theory of Performance Measurement
Francis Gacenga, Faculty of Business and Law, University of Southern Queensland, Toowoomba, QLD, Australia.
Aileen Cater-Steel, Faculty of Business and Law, University of Southern Queensland, Toowoomba, QLD, Australia.
Wui-Gee Tan, Faculty of Business and Law, University of Southern Queensland, Toowoomba, QLD, Australia.
Mark Toleman, Faculty of Business and Law, University of Southern Queensland, Toowoomba, QLD, Australia.
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IT-Enabled Services as Complex Adaptive Service Systems: A Co-Evolutionary View of Service Innovation
Bongsug(Kevin) Chae, Kansas, Manhattan, KS, United States.
David Olson, University of Nebraska, Lincoln, NE, United States.
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Mapping the Emerging Field of Service Science: Insights from a Citation Network and Cocitation Network Analysis
Daniel Beverungen, ERCIS, University of Muenster, Münster, Germany.
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Metamodel for Service Design and Service Innovation: Integrating Service Activities, Service Systems, and Value Constellations
Steven Alter, School of Management, Univerisity of San Francisco, San Francisco, CA, United States.
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Perceptual Congruence between IS Users and Professionals on IS Service Quality – Insights from Response Surface Analysis
Alexander Benlian, Ludwig-Maximilians-University Munich (WIM), Institute for Information Systems and New Media, Munich, Germany.
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Remote Service Satisfaction: An Initial Examination
Stefanie Paluch, Marketing, TU Dortmund University, Dortmund, Germany.
Markus Blut, TU Dortmund University, Dortmund, Germany.
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Viewing Systems as Services: The Role of Service Quality
Shahriar Akter, Australian School of Business, The University of New South Wales, Sydney, NSW, Australia.
Pradeep Ray, Australian School of Business, The University of New South Wales, Sydney, NSW, Australia.
John D'Ambra, Australian School of Business, The University of New South Wales, Sydney, NSW, Australia.
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