Measuring the Impact of Organizational Social Web Site Usage on Work Performance: A Multilevel Model

Author

Philip Raeth, Institute of Research on Information Systems (IRIS), EBS Business School, Wiesbaden, Germany.Follow
Maurice Kügler, Institute of Research on Information Systems (IRIS), EBS Business School, Wiesbaden, Germany.Follow
Stefan Smolnik, Institute of Research on Information Systems (IRIS), EBS Business School, Wiesbaden, Germany.Follow

Abstract

This paper describes the development of a multilevel model for investigating the impact of organizational social web site (SWS) usage on individual and team performance. Despite the SWS focus on collective phenomena – such as crowd sourcing and collective intelligence – previous research on SWS usage in general does not investigate it as a multilevel phenomenon. Our paper addresses this gap by drawing on existing guidelines for multilevel theorizing. We thus propose that SWS usage impacts individual and team performance through its improved collaboration capabilities. Organizational learning and social capital theories serve as the theoretical foundation. Ultimately, we present a multilevel model as the foundation for future empirical research on SWS usage’s impact on individual and team performance. Our research’s contribution lies in the theoretical derivation of a multilevel model.

Recommended Citation

Raeth, Philip; Kügler, Maurice; and Smolnik, Stefan, "Measuring the Impact of Organizational Social Web Site Usage on Work Performance: A Multilevel Model" (2011). ICIS 2011 Proceedings. 15.
https://aisel.aisnet.org/icis2011/proceedings/onlinecommunity/15