Abstract

Despite the significance of knowledge transfer in IT service industry, our understanding of knowledge transfer between projects remains limited. Different from the existing studies mainly examining knowledge transfer at organizational level or at individual level within the same project team, this study examines the factors that influence cross-project knowledge transfer in IT service firms. Based on the process logic of knowledge transfer, we develop an integrated theoretical model that posits that cross-project knowledge transfer is influenced by knowledge, transfer activities, project teams’ transfer capabilities, project team context and project task context. We use the recipient IT project implementation performance to measure the effectiveness of cross-project knowledge transfer. Results of the preliminary test show that the designed questionnaires have scalability for the latent constructs, and the theoretical model has its rationality to some extent. To fully assess our proposed research model, we will collect large data set and perform a complete data analysis to test our model. Our study contributes to existing research by focusing on cross-project knowledge transfer and empirically investigating the performance effect of project-related factors. Results of the study will have important implications for IT practitioners.

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Examining the Influencing Factors of Cross-Project Knowledge Transfer: An Empirical Study of IT Service Firms

Despite the significance of knowledge transfer in IT service industry, our understanding of knowledge transfer between projects remains limited. Different from the existing studies mainly examining knowledge transfer at organizational level or at individual level within the same project team, this study examines the factors that influence cross-project knowledge transfer in IT service firms. Based on the process logic of knowledge transfer, we develop an integrated theoretical model that posits that cross-project knowledge transfer is influenced by knowledge, transfer activities, project teams’ transfer capabilities, project team context and project task context. We use the recipient IT project implementation performance to measure the effectiveness of cross-project knowledge transfer. Results of the preliminary test show that the designed questionnaires have scalability for the latent constructs, and the theoretical model has its rationality to some extent. To fully assess our proposed research model, we will collect large data set and perform a complete data analysis to test our model. Our study contributes to existing research by focusing on cross-project knowledge transfer and empirically investigating the performance effect of project-related factors. Results of the study will have important implications for IT practitioners.