Abstract
This article is based on an intensive case study, the implementation of a computerized reservation system (CRS) in a transport organization, and adopts a non-essentialist stance to analyze its failure aspects. Providing a rich description of micro-level, organizational,and macro-level events and techno-economic networks enabled us to depart from managerialist and technologist accounts of the failure. The analysis draws on constructivism and the sociology of technology, more specifically actor-network theory and the notions of symmetry and translation. An effort is made to combine elements of both the global and the local in identifying a series of translations occurring in the case study. To complement actor-network theory, a critical analysis is also necessary to examine how power relationships are creating disadvantage and can further explain failure.
Recommended Citation
Mitev, Nathalie, "Toward Social Construcivist Understandings of IS Success and Failure: Introducing a New Computerized Reservation System" (2000). ICIS 2000 Proceedings. 9.
https://aisel.aisnet.org/icis2000/9