Abstract

Information technology infrastructure is the physical platform that enables firms to share information resources electronically. It supports the people, processes, and data needed to conduct projects, create partnerships, and reach new markets independent of geographic or organizational boundaries. The demands for such information sharing are not limited to textual data: geographi- cally dispersed team members may require the ability to share graphics generation, viewing and alteration capabilities, real-time audio, and even video. A firm’s ability to meet rapidly changing needs to share information—in increasingly complex and expensive ways—depends on infrastructure characteristics. How IT infrastructure may be cultivated to support unanticipated requirements is the subject of much speculation among IT managers.

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