Abstract

This study identifies two productive work unit environments, where work unit environment is based on three dimensions: (1) job enrichment, (2) attending to interpersonal relations, involving employees, and positively reinforcing work behavior, and (3) attending to production, providing negative feedback, and targeting work behavior. One productive work unit environment is relatively high on atl three dimensions for both clerical and technical-professional employees. The other productive work unit environment has a mid-range pattern with the third dimension being low relative to other dimensions. The results of both linear and nonlinear analyses indicate that productive work unit environments are not different for IS and non-IS people. These findings are based on a field survey methodology with seven different samples involving 1005 employees from the insurance industry in the midwest U.S.

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