Abstract
In the advancement of society, the ability to provide quality healthcare has been increased, and the use of smart technology in the healthcare environment has been widely seen. The study uses in-depth interviews and field observation methods to collect data, aiming at understanding the perspectives and needs towards technology-enabled services. In addition, according to the results of the interviews, the user journey maps for each of the three technological solutions (smart pillbox, smart mattress, wearable device) we proposed have been drawn, and the pain points, touchpoints as well as opportunities of each role have been discussed and summarized. Lastly, the blueprint of the entire home care service has been depicted, which we expected to provide a reference for home care service providers for applying smart technologies to their homecare service models and create new value from managing their operations.
Recommended Citation
Hung, Wei-Hsi; Li, Eldon Y.; and Chen, Yu-Hang, "Customer-centered and Technology-Enabled Homecare Service: Opportunities for Value Creation" (2021). ICEB 2021 Proceedings (Nanjing, China). 3.
https://aisel.aisnet.org/iceb2021/3