In this study, a list containing twelve organizational critical activities (OCAs) of manufacturing industry is found out by the interviews with executives and revision of two experts. The analysis on secondary data and the deeper interviews are carried out to obtain the critical success factors of the alignment between websites and OCAs in the manufacturing industry. Six common critical success factors of the three companies are: Support of Executives, Excellent and Professional Team, Full Communication, Harmonic Website Build Process, Technical Support, and Complete Information System Architecture. Finally, this study hopes that companies in the manufacturing industry can improve the competitiveness according to the result of this study.
Lu, Tsung-Yueh; Hung, Wei-Hsi; Lin, Yun-Chen; and Wu, Mei-Fang, "Critical Success Factors of Alignment between Websites and OCAs in the Manufacturing Industry" (2018). ICEB 2018 Proceedings (Guilin, China). 82.