Measuring the Quality of Financial Electronic Payment System: Combined with Fuzzy AHP and Fuzzy TOPSIS

Authors

Li-Ru Chen, National Changhua University of Education, TaiwanFollow
Kai-Hao Liu, National Changhua University of Education, TaiwanFollow
Fang-Pin Lai, National Chin-Yi University of Technology, TaiwanFollow
Shao-Shiun Chang, National Changhua University of Education, TaiwanFollow
Kou-Yi Lee, National Chin-Yi University of Technology, TaiwanFollow

Corresponding Author

Fang-Pin Lai

Document Type

Article

Abstract

The study aims to apply Fuzzy AHP in TOPSIS to discuss the key factors that foster the success of current third-party online payment platforms. This study organized the quality measurements into four categories and eleven sub-categories. The AHP in TOPSIS is applied to calculate the weighted averages of all categories and sub-categories to measure the quality of third-party online payment platforms. This study finds that “safety quality” is the most emphasized category, “system quality” is the second, “communication quality” is the third, and “service quality” is the least emphasized.

Recommended Citation

Chen, Li-Ru; Liu, Kai-Hao; Lai, Fang-Pin; Chang, Shao-Shiun; and Lee, Kou-Yi, "Measuring the Quality of Financial Electronic Payment System: Combined with Fuzzy AHP and Fuzzy TOPSIS" (2017). ICEB 2017 Proceedings (Dubai, UAE). 21.
https://aisel.aisnet.org/iceb2017/21