Document Type
Work in Progress
Recommended Citation
Li, Eldon Y.; Nieh, Chi-Yu; and Chao, Kiekang, "Evaluate The Impact of Waiting on Service Quality and Customer Satisfaction by Kano Model" (2014). ICEB 2014 Proceedings (Taipei, Taiwan). 43.
https://aisel.aisnet.org/iceb2014/43
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