Exploring Business Intelligent Indexes of a Korean Style Theme Restaurant Taiwan

Authors

Tsong-Zen Liu, Department of Food and Beverage Management, National Kaohsiung University of Hospitality and Tourism, Taiwan R.O.C.Follow
I-Jung Fang, Graduate Institute of Hospitality Management, National Kaohsiung University of Hospitality and Tourism, Taiwan R.O.CFollow
Huei-Jyun Chen, Graduate Institute of Hospitality Management, National Kaohsiung University of Hospitality and Tourism, Taiwan R.O.C.Follow

Document Type

Article

Abstract

Recently, the major development of food & beverage management information system had changed from the point-of-sale (POS) system for stand-alone restaurant to the combination of headquarter control mechanism and E-commerce operation strategy (also called chain-integration applications). Development of enterprise business intelligence (BI) becomes one of the strategic solutions as facing the complex competition business environment. The goal of this paper is to explore the business intelligent indexes of a Korean style theme restaurant in Taiwan and verify some of these indexes by analyze the business data of this restaurant. Four research methods will be used in this paper including literature analysis, site observation, case interview and business data analysis. This paper proposed 18 operation KPIs which are sorted out with Balanced Scorecard (BSC) concept for the target restaurant. The constraint business financial data at two months of this restaurant were used to verify the effectiveness of proposed KPIs. Results of this paper showed that the expected operation KPIs are effective and concentrate much more in the financial and customer dimensions.

Recommended Citation

Liu, Tsong-Zen; Fang, I-Jung; and Chen, Huei-Jyun, "Exploring Business Intelligent Indexes of a Korean Style Theme Restaurant Taiwan" (2010). ICEB 2010 Proceedings (Shanghai, China). 6.
https://aisel.aisnet.org/iceb2010/6