What is the impact of corporate cultural similarity (CCS) on outsourcing success? In this paper, we use data from a survey with the largest 1,000 banks in Germany to show that CCS has a substantial effect on outsourcing success which is mainly mediated by different dimensions of outsourcing relationship quality. The more comparable the corporate cultures of the vendor firm and the client firm, the higher is the outsourcing success from the client’s perspective. Finally, we highlight our future steps of research in investigating the impact of particular types of corporate culture in an IT outsourcing context.
Beimborn, Daniel; Friedrich, Fabian; and Blumenberg, Stefan A., "The Role of Corporate Cultural Similarity for Outsourcing Relationship Quality and Outsourcing Success" (2009). ICEB 2009 Proceedings. 84.