Document Type

Work in Progress


As a specific case of E-Commerce, E-Banking is a typical service combining a communication and a distribution channel. E-Banking applications have continuously evolved over the time, from their appearance in a context of innovation in the banking sector to the relative standardisation and convergence of current state. Several players in the banking sector were studied in order to learn specifics of client segments and implementation of requirements. This paper presents a simple model for the core issues of the evolution in E-Commerce applications. The research target is to extrapolate a framework from E-Banking case studies to understand the main business drivers over web-based applications evolution and change management.