Document Type
Article
Abstract
Although there are ample of studies dealing with retail internet banking, very few studies have investigated corporate internet banking. The objective of the current research is to study the determinants of the intention to continue use online banking of the existing corporate customers. This study collected data from 154 customers of an international bank to test a model developed from the DeLone and McLean’s IS success model. The results show that system quality contributes most to the perception of overall quality of the corporate e-banking service as well as the impact on the future use intention. Other factors that are found to be important are human service quality, information quality, and accuracy and security of the system.
Recommended Citation
Chang, Man Kit and Wu, Gordon, "Corporate E-banking: A Study based on DeLone and McLean’s IS Success Model" (2007). ICEB 2007 Proceedings (Taipei, Taiwan). 8.
https://aisel.aisnet.org/iceb2007/8