Document Type



Business-to-Employee (B2E) portals represent a customised, personalised, ever-changing mix of news, resources, applications, and e-commerce options that become the desktop destination for everyone in a business. They have the potential to improve corporate communication with employees and enhance their productivity and loyalty. Attracted by this potential, many organisations are now investing in B2E portal technologies. Little is however reported about the experience of businesses in adopting these portals. This paper presents the staff portal adoption experience of a large Australian university and reports on the findings about the motives of the university for adopting the portal, the features included in the portal, the approach used in its introduction and the key factors that influenced the decision of the university to invest in it. The findings identified an important factor that was not cited in the portal literature. The implications are discussed.