Document Type

Article

Abstract

The competitive global business has encouraged many organizations to save cost by moving to virtual processes. Virtual processes outsourced are completed by distributed teams in the context of matrix organizations. Projects are run by teams which are constantly changing in structure according to customer demands. Given the rapid expansion of business process outsourcing, it is important to understand more about the operations of these companies and this has not been very visible. This paper is a report on a case study of one virtual process completed by a vendor organization for a client company. The focus of the study is on the changes in the data during the process completion. The study examined the teams, their functions, their support structure and the outcome of the project. The study provides visibility of virtual process outsourced by the client organization.

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