Document Type
Article
Abstract
On the basis of analyzing customer services of manufacturing enterprises and these supporting requires, using the method of discrete system simulating, the paper provides the classifications of customer services suitable information technology supporting, brings forward the working mechanisms suitable to the supporting system of different kinds of customer services and the relevant system structure.
Recommended Citation
Wang, Qingguo; Cai, Shuqin; Zhou, Yuhua; and Liang, Kaichun, "Working Mechanism and Structure of Customer Services Support System" (2004). ICEB 2004 Proceedings (Beijing, China). 62.
https://aisel.aisnet.org/iceb2004/62
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