Document Type

Article

Abstract

Following the evolution of electronic business, collaborative commerce uses information technology to achieve a closer integration and a better management of business relationships among parties including internal personnel, business partners and customers. Recently, market and globalisation competition, customer oriented service strategy and product complexity have pushed enterprises a step further on in collaborative commerce. In brief, collaborative commerce is (1) a collaborative technology – similar to workflow collaboration, (2) a customer-driven technology – similar to a pull-type supply chain, (3) a functionally-integrated technology – similar to concurrent engineering and (4) a businessdriven technology – similar to enterprise resource planning, for cross-organisational integration. The paper will illustrate the technologies and the critical success factors of collaborative commerce adoption.

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