The balance scorecard  is a performance measurement system that supplements traditional financial measures with the criteria that measures performance from three additional perspectives: customer perspective, internal business perspective, and innovation and learning perspective. In recent years, the balanced scorecard has been applied to information technology in order to ensure that IT is fairly evaluated. The same methodology has also been applied to E-business. Since some of the parameters in the measurement are somewhat inexact, the idea of fuzzy logy can be applied to allow manipulation of both exact and inexact (fuzzy) inputs from the ebusiness to the balanced scorecard. This fuzzy model works with a grade of membership and portrays inexact information represented by fuzzy statements, and explains both fuzzy conditional statements and the inference mechanism. This paper tries to develop a frame -work for Fuzzy-based Balanced Scorecard for Ebusiness
Kumar, Pradeep; Mahapatra, Tapas; and Gupta, M P, "Fuzzy Based Balanced Scorecard for e-Business" (2003). ICEB 2003 Proceedings. 64.