Location
Hilton Waikoloa Village, Hawaii
Event Website
https://hicss.hawaii.edu/
Start Date
7-1-2025 12:00 AM
End Date
10-1-2025 12:00 AM
Description
Low-code development enables business professionals without programming skills to develop software through citizen development. Yet, to establish citizen development, business professionals must adopt a new mindset turning them from requestors of software to developers of software. By applying a mediated sensemaking perspective, we explore how mediators shape the conceptualization of low-code and citizen development. Our findings indicate that mediators bridge the gap between traditional and low-code development by disconnecting the method from the medium and connecting the method with the citizen developer role. By contrasting cases with extensive and limited mediated sensemaking, we illustrate how mediated sensemaking fosters a proactive approach among business professionals, enhancing their ability to independently develop applications and adjust to their novel responsibilities. Our study provides a theoretical view of how mediated sensemaking shapes low-code and citizen development and extends our understanding of the citizen developer role and the facilitation of IT-enabled organizational transformation through low-code.
Recommended Citation
Alguera Kleine, Rebecca; Lorenz, Felix; and Clauß, Thomas, "Bridging Gaps in Software Development: The Role of Mediated Sensemaking in Fostering Citizen Development" (2025). Hawaii International Conference on System Sciences 2025 (HICSS-58). 7.
https://aisel.aisnet.org/hicss-58/st/agile_development/7
Bridging Gaps in Software Development: The Role of Mediated Sensemaking in Fostering Citizen Development
Hilton Waikoloa Village, Hawaii
Low-code development enables business professionals without programming skills to develop software through citizen development. Yet, to establish citizen development, business professionals must adopt a new mindset turning them from requestors of software to developers of software. By applying a mediated sensemaking perspective, we explore how mediators shape the conceptualization of low-code and citizen development. Our findings indicate that mediators bridge the gap between traditional and low-code development by disconnecting the method from the medium and connecting the method with the citizen developer role. By contrasting cases with extensive and limited mediated sensemaking, we illustrate how mediated sensemaking fosters a proactive approach among business professionals, enhancing their ability to independently develop applications and adjust to their novel responsibilities. Our study provides a theoretical view of how mediated sensemaking shapes low-code and citizen development and extends our understanding of the citizen developer role and the facilitation of IT-enabled organizational transformation through low-code.
https://aisel.aisnet.org/hicss-58/st/agile_development/7