Location
Hilton Waikoloa Village, Hawaii
Event Website
https://hicss.hawaii.edu/
Start Date
7-1-2025 12:00 AM
End Date
10-1-2025 12:00 AM
Description
Organizational use of Artificial Intelligence (AI) to assist with performance evaluation has increased in recent years. However, limited understanding exists about employees’ perceptions regarding AI usage for this purpose, and how it reshapes justice perceptions, trust, and commitment towards the organization. Moreover, little attention has been paid to whether gender and cultural differences exist in relation to this issue. This study explores the intersectionality of gender and culture on employees’ perceptions of AI adoption for performance evaluation, focusing on justice perceptions and trust in AI. Survey data collected from 291 participants across Eastern and Western countries was analyzed using partial least squares and multigroup analyses. The findings elucidate the relative impacts of distributive, procedural, and informational justice on trust in AI across cultures. Notably, gender differences in trust in AI formation pathways were observed in the Eastern sample, whereas no such distinction was found among Western participants.
Recommended Citation
Nguyen, Tam and Connolly, Regina, "Employees’ Justice Perceptions and Trust in AI Systems for Performance Evaluation: Uncovering the Role of Gender and Culture" (2025). Hawaii International Conference on System Sciences 2025 (HICSS-58). 3.
https://aisel.aisnet.org/hicss-58/sj/gender/3
Employees’ Justice Perceptions and Trust in AI Systems for Performance Evaluation: Uncovering the Role of Gender and Culture
Hilton Waikoloa Village, Hawaii
Organizational use of Artificial Intelligence (AI) to assist with performance evaluation has increased in recent years. However, limited understanding exists about employees’ perceptions regarding AI usage for this purpose, and how it reshapes justice perceptions, trust, and commitment towards the organization. Moreover, little attention has been paid to whether gender and cultural differences exist in relation to this issue. This study explores the intersectionality of gender and culture on employees’ perceptions of AI adoption for performance evaluation, focusing on justice perceptions and trust in AI. Survey data collected from 291 participants across Eastern and Western countries was analyzed using partial least squares and multigroup analyses. The findings elucidate the relative impacts of distributive, procedural, and informational justice on trust in AI across cultures. Notably, gender differences in trust in AI formation pathways were observed in the Eastern sample, whereas no such distinction was found among Western participants.
https://aisel.aisnet.org/hicss-58/sj/gender/3