Location
Hilton Waikoloa Village, Hawaii
Event Website
https://hicss.hawaii.edu/
Start Date
7-1-2025 12:00 AM
End Date
10-1-2025 12:00 AM
Description
Integrating the latest generative artificial intelligence (Gen-AI) technologies promises to redefine traditional industry practices and add value through increased productivity. Financial services executives must ensure the technology is adopted and scaled within their organizations. However, firms encounter difficulties in bringing use cases into production. One reason is that there are conflicts of interest between executives in the front-office and executives in the back-office when implementing Gen-AI. Issues often raised by back-office managers include concerns about safety, privacy, and accuracy. This paper studies the practical experience and lessons learned from implementing Gen-AI initiatives in a private bank. The objective is to explore the critical conflicts of interest between different manager roles regarding Gen-AI implementation. Finally, we provide seven guidelines for board members to effectively align these to enable organization-wide Gen-AI value generation and implementation. The paper offers theoretical and practical contributions for executives seeking to implement Gen-AI projects efficiently.
Recommended Citation
Baum, Nico and Benlian, Alexander, "Aligning Conflicting Manager Interests When Implementing Gen-Ai Initiatives Front-To-Back - A Guide for Financial Services Executives" (2025). Hawaii International Conference on System Sciences 2025 (HICSS-58). 6.
https://aisel.aisnet.org/hicss-58/os/practice-based_research/6
Aligning Conflicting Manager Interests When Implementing Gen-Ai Initiatives Front-To-Back - A Guide for Financial Services Executives
Hilton Waikoloa Village, Hawaii
Integrating the latest generative artificial intelligence (Gen-AI) technologies promises to redefine traditional industry practices and add value through increased productivity. Financial services executives must ensure the technology is adopted and scaled within their organizations. However, firms encounter difficulties in bringing use cases into production. One reason is that there are conflicts of interest between executives in the front-office and executives in the back-office when implementing Gen-AI. Issues often raised by back-office managers include concerns about safety, privacy, and accuracy. This paper studies the practical experience and lessons learned from implementing Gen-AI initiatives in a private bank. The objective is to explore the critical conflicts of interest between different manager roles regarding Gen-AI implementation. Finally, we provide seven guidelines for board members to effectively align these to enable organization-wide Gen-AI value generation and implementation. The paper offers theoretical and practical contributions for executives seeking to implement Gen-AI projects efficiently.
https://aisel.aisnet.org/hicss-58/os/practice-based_research/6