Location
Hilton Waikoloa Village, Hawaii
Event Website
https://hicss.hawaii.edu/
Start Date
7-1-2025 12:00 AM
End Date
10-1-2025 12:00 AM
Description
When replacing their information systems, organizations sometimes find themselves caught between old and new systems upon failing to withdraw the entrenched ones fully. The paper presents a case study of an organization that failed to discontinue its legacy business-intelligence system after having deployed a new one. The findings spotlight crucial conditions unique to settings of commercial off-the-shelf systems, such as lack of control over external systems.
Recommended Citation
Rannisto, Sonja; Penttinen, Esko; and Rinta-Kahila, Tapani, "Stuck in the Middle: A Case Study of Getting Caught between an Old and New Commercial-off-the-shelf System" (2025). Hawaii International Conference on System Sciences 2025 (HICSS-58). 5.
https://aisel.aisnet.org/hicss-58/os/it_governance/5
Stuck in the Middle: A Case Study of Getting Caught between an Old and New Commercial-off-the-shelf System
Hilton Waikoloa Village, Hawaii
When replacing their information systems, organizations sometimes find themselves caught between old and new systems upon failing to withdraw the entrenched ones fully. The paper presents a case study of an organization that failed to discontinue its legacy business-intelligence system after having deployed a new one. The findings spotlight crucial conditions unique to settings of commercial off-the-shelf systems, such as lack of control over external systems.
https://aisel.aisnet.org/hicss-58/os/it_governance/5