Location
Hilton Waikoloa Village, Hawaii
Event Website
https://hicss.hawaii.edu/
Start Date
7-1-2025 12:00 AM
End Date
10-1-2025 12:00 AM
Description
Modeling consumers’ decision-making processes during crises and the collective impact of their emotions is crucial for building future resilience. In this paper, we collected and analyzed social media, news, and financial market data of gig-economy-based food and grocery platforms. These platforms emerged as lifelines during the COVID-19 lockdown in 2020. Leveraging NLP, statistical, and time-series methods, we concluded the direction and magnitude of consumer emotion changes during the crisis and observed that consumer emotions (disgust and fear) following service changes influence the stock performance of these platforms.
Recommended Citation
Wang, Bingyang; Liu, Yili; and Garg, Rajiv, "From Panic to Provisions: Unraveling Consumer Emotions Amidst the Food Delivery Rush During COVID-19 Community Lockdown" (2025). Hawaii International Conference on System Sciences 2025 (HICSS-58). 4.
https://aisel.aisnet.org/hicss-58/os/global_crises/4
From Panic to Provisions: Unraveling Consumer Emotions Amidst the Food Delivery Rush During COVID-19 Community Lockdown
Hilton Waikoloa Village, Hawaii
Modeling consumers’ decision-making processes during crises and the collective impact of their emotions is crucial for building future resilience. In this paper, we collected and analyzed social media, news, and financial market data of gig-economy-based food and grocery platforms. These platforms emerged as lifelines during the COVID-19 lockdown in 2020. Leveraging NLP, statistical, and time-series methods, we concluded the direction and magnitude of consumer emotion changes during the crisis and observed that consumer emotions (disgust and fear) following service changes influence the stock performance of these platforms.
https://aisel.aisnet.org/hicss-58/os/global_crises/4