Hospitality and Tourism in a Global Digital Economy – New Models, Services, and Performance

Schedule
2025
Tuesday, January 7th
12:00 AM	Customer Satisfaction as a Moderator: Unpacking the Effects of Managerial Response on Future Review Engagement Yuqing Hu, University of Washington Lin Jia, Beijing Institute of Technology Tongxin Zhou, Arizona State University Yong Tan, University of Washington Hilton Waikoloa Village, Hawaii 12:00 AM - 12:00 AM Visit Site
12:00 AM	Introduction to the Minitrack on Hospitality and Tourism in a Global Digital Economy – New Models, Services, and Performance Karin Högberg, Economics and IT Ulrike Gretzel, University of Southern California Hilton Waikoloa Village, Hawaii 12:00 AM - 12:00 AM Visit Site
12:00 AM	My Digital Mountain - An Autoethnographic Exploration of Off-piste Skiers' Use of Digital Tools Carl-Johan Havinger, University of Gothenburg Carl Skyllerstedt, University of Gothenburg Dina Koutsikouri, Gothenburg University Juho Lindman, University of Gothenburg Jonas Landgren, University of Gothenburg Hilton Waikoloa Village, Hawaii 12:00 AM - 12:00 AM Visit Site

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