Location
Hilton Waikoloa Village, Hawaii
Event Website
https://hicss.hawaii.edu/
Start Date
7-1-2025 12:00 AM
End Date
10-1-2025 12:00 AM
Description
Hospital performance can be measured in four dimensions named Quadruple Aim Performance (4AP): patient satisfaction, medical professional satisfaction, quality of care and efficiency. Previous studies found mixed results on the impact of Health Information Technology (HIT) on hospital performance. Mixed results may exist, because most studies focused only on one or two 4AP dimensions and most studies only assess availability and quantity of use, not if HIT effectively used. We used the affordance actualization and effective use theory as well as the 4AP framework to simultaneously study the impact of HIT on all four 4AP dimensions. Our empirical strategy combines Data Envelopment Analysis (DEA) with fixed effect regression. We used publicly available data as well as self-collected data. Our results show that every 10% increase in effective use gives 18% increase in average 4AP outcomes, but we found no effect when HIT is available or just used.
Recommended Citation
Westerhof, Alisa; Behrens, Christiaan; Hilhorst, Cokky; and Bos, Willem Jan, "Health Information Technology in Hospitals: Impact of Effective Use on Quadruple Aim Performance" (2025). Hawaii International Conference on System Sciences 2025 (HICSS-58). 2.
https://aisel.aisnet.org/hicss-58/hc/adoption/2
Health Information Technology in Hospitals: Impact of Effective Use on Quadruple Aim Performance
Hilton Waikoloa Village, Hawaii
Hospital performance can be measured in four dimensions named Quadruple Aim Performance (4AP): patient satisfaction, medical professional satisfaction, quality of care and efficiency. Previous studies found mixed results on the impact of Health Information Technology (HIT) on hospital performance. Mixed results may exist, because most studies focused only on one or two 4AP dimensions and most studies only assess availability and quantity of use, not if HIT effectively used. We used the affordance actualization and effective use theory as well as the 4AP framework to simultaneously study the impact of HIT on all four 4AP dimensions. Our empirical strategy combines Data Envelopment Analysis (DEA) with fixed effect regression. We used publicly available data as well as self-collected data. Our results show that every 10% increase in effective use gives 18% increase in average 4AP outcomes, but we found no effect when HIT is available or just used.
https://aisel.aisnet.org/hicss-58/hc/adoption/2