Towards Inclusive Digital Transactions: Disability and The Case of Singapore’s Singpass App

Presenter Information

• Kuansong Victor Zhuang, Nanyang Technological UniversityFollow
• Bella Choo, University of MelbourneFollow
• Goggin Gerard, Western Sydney UniversityFollow
• Chei Sian Lee, Nanyang Technological UniversityFollow
• Felix Tan, University of New South WalesFollow
• Roxanne Llamzon, University of New South WalesFollow

Location

Hilton Waikoloa Village, Hawaii

Event Website

https://hicss.hawaii.edu/

Start Date

7-1-2025 12:00 AM

End Date

10-1-2025 12:00 AM

Description

With the increasing prevalence of digital transactions and growth of the ‘Smart City’ policy agenda in Asia, we adopt a critical disability studies lens to analyse the inclusiveness of state-designed digital transactions in Singapore. In this paper, we offer a preliminary analysis of the Singpass app – Singapore’s national digital app, to understand how digital transactions can be designed and operationalized for disability inclusion. We situate the case of Singpass app within the rise of global digital transactions and the political-technical infrastructures that shape their accessibility. We analyse the ways Singpass centers disability, the problems it may still entail as well as possible implications for inclusion.

Recommended Citation

Zhuang, Kuansong Victor; Choo, Bella; Gerard, Goggin; Lee, Chei Sian; Tan, Felix; and Llamzon, Roxanne, "Towards Inclusive Digital Transactions: Disability and The Case of Singapore’s Singpass App" (2025). Hawaii International Conference on System Sciences 2025 (HICSS-58). 2.
https://aisel.aisnet.org/hicss-58/dsm/culture/2