Location
Hilton Waikoloa Village, Hawaii
Event Website
https://hicss.hawaii.edu/
Start Date
7-1-2025 12:00 AM
End Date
10-1-2025 12:00 AM
Description
Public administrations utilize automated decision-making (ADM) technologies more and more often. One ADM technology in particular, Robotic Process Automation (RPA), has gained a strong momentum in technology adoption within public administrations due to its lightweight character, low requirements to use and interplay with other ADM technologies. Still, research on RPA adoption in public administrations is scarce. In our attempt to identify and conceptualize adoption determinants and their relationships in public administrations, we applied a systematic literature review. Based on 23 research reports, we found 31 barriers, 28 facilitators and 26 prerequisites for RPA adoption in public administrations. 18 of these adoption factors are interconnected via 16 conflicting and reinforcing relationships that impact the context-bound RPA adoption environments. Furthermore, the 85 adoption factors reveal a complex interplay that is characteristic for RPA adoption in public administrations, but not necessarily for other ADM technologies.
Recommended Citation
Frick, Norbert, "Relationships between Factors Influencing Robotic Process Automation Adoption in Public Administrations: A Systematic Literature Review" (2025). Hawaii International Conference on System Sciences 2025 (HICSS-58). 5.
https://aisel.aisnet.org/hicss-58/dg/special_topics/5
Relationships between Factors Influencing Robotic Process Automation Adoption in Public Administrations: A Systematic Literature Review
Hilton Waikoloa Village, Hawaii
Public administrations utilize automated decision-making (ADM) technologies more and more often. One ADM technology in particular, Robotic Process Automation (RPA), has gained a strong momentum in technology adoption within public administrations due to its lightweight character, low requirements to use and interplay with other ADM technologies. Still, research on RPA adoption in public administrations is scarce. In our attempt to identify and conceptualize adoption determinants and their relationships in public administrations, we applied a systematic literature review. Based on 23 research reports, we found 31 barriers, 28 facilitators and 26 prerequisites for RPA adoption in public administrations. 18 of these adoption factors are interconnected via 16 conflicting and reinforcing relationships that impact the context-bound RPA adoption environments. Furthermore, the 85 adoption factors reveal a complex interplay that is characteristic for RPA adoption in public administrations, but not necessarily for other ADM technologies.
https://aisel.aisnet.org/hicss-58/dg/special_topics/5