Location
Hilton Waikoloa Village, Hawaii
Event Website
https://hicss.hawaii.edu/
Start Date
7-1-2025 12:00 AM
End Date
10-1-2025 12:00 AM
Description
While outsourcing has been the leading information systems (IS) sourcing trend since the 1980s, we now see more insourcing initiatives in the public sector. In this paper, we investigate how public sector organizations can balance insourcing and outsourcing, by building on the concept of targeted insourcing. We explore an approach of targeted insourcing through a case study on a Scandinavian municipality, who through in-house competence has built a platform that connects insourced and outsourced systems. Our study has two main contributions. First, we contribute to the literature on digital government by showcasing how government organizations can approach IS sourcing. Second, we contribute by expanding existing knowledge on targeted insourcing through identifying and conceptualizing an approach we term establishing obligatory gateways. Finally, we argue that more research is required on how IS sourcing affects digital government initiatives.
Recommended Citation
Thunes, Johanne and Kempton, Alexander, "Balancing Insourcing and Outsourcing towards Digital Government: Establishing Obligatory Gateways as an Approach for Targeted Insourcing" (2025). Hawaii International Conference on System Sciences 2025 (HICSS-58). 7.
https://aisel.aisnet.org/hicss-58/dg/policies/7
Balancing Insourcing and Outsourcing towards Digital Government: Establishing Obligatory Gateways as an Approach for Targeted Insourcing
Hilton Waikoloa Village, Hawaii
While outsourcing has been the leading information systems (IS) sourcing trend since the 1980s, we now see more insourcing initiatives in the public sector. In this paper, we investigate how public sector organizations can balance insourcing and outsourcing, by building on the concept of targeted insourcing. We explore an approach of targeted insourcing through a case study on a Scandinavian municipality, who through in-house competence has built a platform that connects insourced and outsourced systems. Our study has two main contributions. First, we contribute to the literature on digital government by showcasing how government organizations can approach IS sourcing. Second, we contribute by expanding existing knowledge on targeted insourcing through identifying and conceptualizing an approach we term establishing obligatory gateways. Finally, we argue that more research is required on how IS sourcing affects digital government initiatives.
https://aisel.aisnet.org/hicss-58/dg/policies/7