Location
Hilton Waikoloa Village, Hawaii
Event Website
https://hicss.hawaii.edu/
Start Date
7-1-2025 12:00 AM
End Date
10-1-2025 12:00 AM
Description
Municipal e-government adoption faces challenges from a federal governmental structure. Diverse local factors in municipalities, like region-specific culture and norms, can lead citizens to identify with their municipality. To study how their social identity and belonging to the municipality affect the adoption of municipal e-government services, we build a framework based on social identity theory and previous literature on municipal e-government adoption. We analyzed data from 140 inhabitants of a German municipality participating in an ongoing e-government pilot project using partial least squares structural equation modeling. Our research shows opportunities for increasing municipal e-government adoption by strengthening citizens' belonging to the municipality and by successfully communicating ongoing e-government initiatives. With our study, we emphasize the need to view internal aspects, such as technology-related factors, as well as external, community-related factors, and open new avenues for future research on municipal e-government and e-government pilot projects.
Recommended Citation
Wetterling, Florian; Kern, Christopher; Noeltner, Markus; Bossler, Lukas Florian; and Kroenung, Julia, "This is My Municipality: Unveiling the Significance of Citizens Identification With Their Municipality in Municipal E-Government" (2025). Hawaii International Conference on System Sciences 2025 (HICSS-58). 6.
https://aisel.aisnet.org/hicss-58/dg/policies/6
This is My Municipality: Unveiling the Significance of Citizens Identification With Their Municipality in Municipal E-Government
Hilton Waikoloa Village, Hawaii
Municipal e-government adoption faces challenges from a federal governmental structure. Diverse local factors in municipalities, like region-specific culture and norms, can lead citizens to identify with their municipality. To study how their social identity and belonging to the municipality affect the adoption of municipal e-government services, we build a framework based on social identity theory and previous literature on municipal e-government adoption. We analyzed data from 140 inhabitants of a German municipality participating in an ongoing e-government pilot project using partial least squares structural equation modeling. Our research shows opportunities for increasing municipal e-government adoption by strengthening citizens' belonging to the municipality and by successfully communicating ongoing e-government initiatives. With our study, we emphasize the need to view internal aspects, such as technology-related factors, as well as external, community-related factors, and open new avenues for future research on municipal e-government and e-government pilot projects.
https://aisel.aisnet.org/hicss-58/dg/policies/6