Location
Hilton Waikoloa Village, Hawaii
Event Website
https://hicss.hawaii.edu/
Start Date
7-1-2025 12:00 AM
End Date
10-1-2025 12:00 AM
Description
Citizen participation is a crucial challenge for government departments, and the potential of citizen-to-citizen (C2C) interactions to enhance government governance remains under-explored. This paper examines the impact of citizens' online social capital in C2C interactions on e-participation behaviour. The findings show that interaction frequency, trust and shared topics in C2C interactions can positively influence citizens' e-participation, with interaction frequency having the most significant impact. This study contributes to the literature on citizen social capital and e-participation and provides guidance for the construction of government e-participation platforms.
Recommended Citation
Zhou, Mingxi; Liu, Luning; and Feng, Yuqiang, "Enhancing E-Participation through Citizen-to-Citizen Interactions: Evidence from a Government-sponsored Forum in China" (2025). Hawaii International Conference on System Sciences 2025 (HICSS-58). 5.
https://aisel.aisnet.org/hicss-58/dg/digital_democracy/5
Enhancing E-Participation through Citizen-to-Citizen Interactions: Evidence from a Government-sponsored Forum in China
Hilton Waikoloa Village, Hawaii
Citizen participation is a crucial challenge for government departments, and the potential of citizen-to-citizen (C2C) interactions to enhance government governance remains under-explored. This paper examines the impact of citizens' online social capital in C2C interactions on e-participation behaviour. The findings show that interaction frequency, trust and shared topics in C2C interactions can positively influence citizens' e-participation, with interaction frequency having the most significant impact. This study contributes to the literature on citizen social capital and e-participation and provides guidance for the construction of government e-participation platforms.
https://aisel.aisnet.org/hicss-58/dg/digital_democracy/5