Schedule
2025
Tuesday, January 7th
12:00 AM

Customizing Context: Discovering the Optimal Integration of Context Data to Elevate ML-Driven Automated Support Ticket Classification

Simon Fuchs, Technische Universität München
Nathalie Wiehl, Technische Universität München
Holger Wittges, Technische Universität München
Helmut Krcmar, Technical University of Munich

Hilton Waikoloa Village, Hawaii

12:00 AM - 12:00 AM

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Introduction to the Minitrack on Service Analytics

Thomas Setzer, Catholic University of Eichstätt-Ingolstadt
Michael Vössing, Karlsruhe Institute of Technology
Niklas Kühl, University of Bayreuth
Hansjoerg Fromm, Karlsruhe Institute of Technology

Hilton Waikoloa Village, Hawaii

12:00 AM - 12:00 AM

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Utilizing Data Fingerprints for Privacy-Preserving Algorithm Selection in Time Series Classification: Performance and Uncertainty Estimation on Unseen Datasets

Lars Böcking, Fraunhofer FIT
Leopold Müller, University Bayreuth
Niklas Kühl, University of Bayreuth

Hilton Waikoloa Village, Hawaii

12:00 AM - 12:00 AM

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