Digital Service Innovation and Design

Schedule
2025
Tuesday, January 7th
12:00 AM	[ai]deation: GenAI-Based Collaborative Service Innovation Carl Alexander Noack, Fraunhofer IAO Jan Mackensen, Fraunhofer IAO Jakob Guhl, Fraunhofer IAO Richard Zowalla, Fraunhofer IAO Bernd Bienzeisler, Fraunhofer IAO Jens Neuhüttler, Fraunhofer IAO Hilton Waikoloa Village, Hawaii 12:00 AM - 12:00 AM Visit Site
12:00 AM	How Persuadee’s Psychological States and Traits Shape Digital Persuasion: Lessons Learnt from Mobile Burglary Prevention Encounters Mateusz Dolata, University of Zurich Robert Briggs, San Diego State University Gerhard Schwabe, University of Zurich Hilton Waikoloa Village, Hawaii 12:00 AM - 12:00 AM Visit Site
12:00 AM	Introduction to the Minitrack on Digital Service Innovation and Design Tilo Böhmann, Universität Hamburg Jan Leimeister, University of St. Gallen Tuure Tuunanen, University of Jyväskylä Hilton Waikoloa Village, Hawaii 12:00 AM - 12:00 AM Visit Site
12:00 AM	Seven Ways How In-Store QR Codes Negatively Contribute to Customer Experience: A Study of Fashion Store Customers Matilda Holkkola, University of Jyväskylä Tiina Kemppainen, University of Jyvaskyla Tiina Paananen, University of Jyväskylä Markus Makkonen, Tampere University Lauri Frank, University of Jyväskylä Hilton Waikoloa Village, Hawaii 12:00 AM - 12:00 AM Visit Site

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