Location
Hilton Waikoloa Village, Hawaii
Event Website
https://hicss.hawaii.edu/
Start Date
7-1-2025 12:00 AM
End Date
10-1-2025 12:00 AM
Description
This study employs a case study approach and qualitative methods to explore performance outcomes and factors influencing the effectiveness of service robots in room-service delivery. Conducting 22 interviews with employees of Hotel Hanaholmen that experimented with a service robot, we identified key subjective and taskwork outcomes of human-robot collaboration. The study links task-technology fit with performance impacts in human-robot interactions, enhancing the literature on service robots by offering qualitative insights and understanding employee reactions to working with these robots. Practically, it provides valuable insights for integrating service robots, emphasizing feasibility requirements for optimal use.
Recommended Citation
Turunen, Emmi; Tuunainen, Virpi; and Liu, Yong, "Working with a Service Robot – Case “Kalle” the Robot in Hotel Hanaholmen" (2025). Hawaii International Conference on System Sciences 2025 (HICSS-58). 5.
https://aisel.aisnet.org/hicss-58/cl/human-robot_interactions/5
Working with a Service Robot – Case “Kalle” the Robot in Hotel Hanaholmen
Hilton Waikoloa Village, Hawaii
This study employs a case study approach and qualitative methods to explore performance outcomes and factors influencing the effectiveness of service robots in room-service delivery. Conducting 22 interviews with employees of Hotel Hanaholmen that experimented with a service robot, we identified key subjective and taskwork outcomes of human-robot collaboration. The study links task-technology fit with performance impacts in human-robot interactions, enhancing the literature on service robots by offering qualitative insights and understanding employee reactions to working with these robots. Practically, it provides valuable insights for integrating service robots, emphasizing feasibility requirements for optimal use.
https://aisel.aisnet.org/hicss-58/cl/human-robot_interactions/5