Location
Hilton Waikoloa Village, Hawaii
Event Website
https://hicss.hawaii.edu/
Start Date
7-1-2025 12:00 AM
End Date
10-1-2025 12:00 AM
Description
Innovation in the Internet-of-Things (IoT) is often driven by efforts to embed a wearable device with digital platforms that enable the collection of personal data. Numerous wearable IoT devices have been designed to provide biological and behavioral data to help patients collaborate with healthcare providers along their health and recovery journeys. In this study we explore a complex patient journey centered on the diagnosis, treatment, surgery, and rehabilitation associated with osteoarthritis. Through interviews and observations, we find that patients and healthcare professionals use a sensemaking process with important feedback loops for healthcare decisions. Sensemaking requires the codification of information throughout a journey that varies across healthcare professionals. Thus, for a wearable IoT device to support effective collaboration between a patient and members of its healthcare team, there must be a clear link between the value of the device and the competencies needed to use both the device and the data.
Recommended Citation
Akaka, Melissa; Schau, Hope; and Clary, Chadd, "Sensemaking in Complex Patient Journeys: Designing of IoT Devices for Collaboration in Healthcare Ecosystems" (2025). Hawaii International Conference on System Sciences 2025 (HICSS-58). 6.
https://aisel.aisnet.org/hicss-58/cl/ecosystems/6
Sensemaking in Complex Patient Journeys: Designing of IoT Devices for Collaboration in Healthcare Ecosystems
Hilton Waikoloa Village, Hawaii
Innovation in the Internet-of-Things (IoT) is often driven by efforts to embed a wearable device with digital platforms that enable the collection of personal data. Numerous wearable IoT devices have been designed to provide biological and behavioral data to help patients collaborate with healthcare providers along their health and recovery journeys. In this study we explore a complex patient journey centered on the diagnosis, treatment, surgery, and rehabilitation associated with osteoarthritis. Through interviews and observations, we find that patients and healthcare professionals use a sensemaking process with important feedback loops for healthcare decisions. Sensemaking requires the codification of information throughout a journey that varies across healthcare professionals. Thus, for a wearable IoT device to support effective collaboration between a patient and members of its healthcare team, there must be a clear link between the value of the device and the competencies needed to use both the device and the data.
https://aisel.aisnet.org/hicss-58/cl/ecosystems/6