Location
Hilton Waikoloa Village, Hawaii
Event Website
https://hicss.hawaii.edu/
Start Date
7-1-2025 12:00 AM
End Date
10-1-2025 12:00 AM
Description
The public sector faces significant challenges in fostering innovation, necessitating the integration of diverse perspectives to develop effective solutions. A persistent challenge is strengthening the connection between public administrations and citizens to ensure that solutions are relevant and highly practical. Following the design science research paradigm, we designed and implemented an open employee-driven innovation (OEDI) process in this paper to bridge these parties through two sequential (asynchronous) workshops involving citizens, public sector employees, and researchers as moderators. In the first workshop, citizens identified and defined their problems, challenges, and demands (PCDs) related to the public sector. Public sector employees addressed these PCDs in the second workshop and developed solution designs and approaches. The instantiated OEDI process has culminated in value-adding implementation projects for citizens and represents a bottom-up approach that can complement traditional top-down innovation processes.
Recommended Citation
Leible, Stephan and Von Brackel-Schmidt, Constantin, "Bridging Citizens and Public Sector Employees through an Open Employee-driven Innovation Process: A Design Science Research Study" (2025). Hawaii International Conference on System Sciences 2025 (HICSS-58). 4.
https://aisel.aisnet.org/hicss-58/cl/cross-org_and_cross-border_collaboration/4
Bridging Citizens and Public Sector Employees through an Open Employee-driven Innovation Process: A Design Science Research Study
Hilton Waikoloa Village, Hawaii
The public sector faces significant challenges in fostering innovation, necessitating the integration of diverse perspectives to develop effective solutions. A persistent challenge is strengthening the connection between public administrations and citizens to ensure that solutions are relevant and highly practical. Following the design science research paradigm, we designed and implemented an open employee-driven innovation (OEDI) process in this paper to bridge these parties through two sequential (asynchronous) workshops involving citizens, public sector employees, and researchers as moderators. In the first workshop, citizens identified and defined their problems, challenges, and demands (PCDs) related to the public sector. Public sector employees addressed these PCDs in the second workshop and developed solution designs and approaches. The instantiated OEDI process has culminated in value-adding implementation projects for citizens and represents a bottom-up approach that can complement traditional top-down innovation processes.
https://aisel.aisnet.org/hicss-58/cl/cross-org_and_cross-border_collaboration/4