Location
Hilton Hawaiian Village, Honolulu, Hawaii
Event Website
https://hicss.hawaii.edu/
Start Date
3-1-2024 12:00 AM
End Date
6-1-2024 12:00 AM
Description
The COVID-19 pandemic led to a rapid shift to remote work, resulting in changes in work practices that have caused increased stress and reduced wellbeing among employees. Existing research on technostress primarily focuses on stressors stemming from primary job demands, neglecting the impact of voluntary, extra-role behaviors such as organizational citizen behaviors. To bridge this gap, this study proposes and tests a model that investigates the effects of technology-mediated extra-role behavior on employee productivity and wellbeing in a work-from-home setting. The study identifies three mechanisms through which extra-role behavior adversely influences employee wellbeing: psychological transition, interruption overload, and task closure. Furthermore, the study proposes that the relationship between extra-role behavior and employee wellbeing and productivity is contingent upon the synchronicity of the information communication technology (ICT) platforms.
Recommended Citation
Sikhondze, Bachazile; Durcikova, Alexandra; and Radhika, Santhanam, "The Impact of Organizational Citizenship Behaviors on Technostress in a Post-COVID-19 Remote Work Context: The Role of Media Synchronicity" (2024). Hawaii International Conference on System Sciences 2024 (HICSS-57). 7.
https://aisel.aisnet.org/hicss-57/os/dark_side/7
The Impact of Organizational Citizenship Behaviors on Technostress in a Post-COVID-19 Remote Work Context: The Role of Media Synchronicity
Hilton Hawaiian Village, Honolulu, Hawaii
The COVID-19 pandemic led to a rapid shift to remote work, resulting in changes in work practices that have caused increased stress and reduced wellbeing among employees. Existing research on technostress primarily focuses on stressors stemming from primary job demands, neglecting the impact of voluntary, extra-role behaviors such as organizational citizen behaviors. To bridge this gap, this study proposes and tests a model that investigates the effects of technology-mediated extra-role behavior on employee productivity and wellbeing in a work-from-home setting. The study identifies three mechanisms through which extra-role behavior adversely influences employee wellbeing: psychological transition, interruption overload, and task closure. Furthermore, the study proposes that the relationship between extra-role behavior and employee wellbeing and productivity is contingent upon the synchronicity of the information communication technology (ICT) platforms.
https://aisel.aisnet.org/hicss-57/os/dark_side/7