Location
Hilton Hawaiian Village, Honolulu, Hawaii
Event Website
https://hicss.hawaii.edu/
Start Date
3-1-2024 12:00 AM
End Date
6-1-2024 12:00 AM
Description
The emerging digital transformation (DT) poses severe challenges to companies. In order to implement respective transformation process sufficiently to seize the benefits of DT, the concept of change management (CM) becomes relevant for organizations. Considering increasing DT efforts of firms, the purpose of this study is to identify relevant CM actions that support the DT journey as well as to synthesize these findings into a comprehensive framework. Therefore, we conducted a systematic literature review and analyzed 40 pertinent scientific publications drawing on Lewin’s (1947) Three Step Model with its phases unfreezing, moving and freezing. Our findings identify in total 52 individual CM actions that are necessary for implementing DT. We translated these findings into a framework that is structured according to established CM models and extends those for becoming suitable for describing DT projects. Thus, the framework advances the pertinent literature and presents relevant aspects for practitioners leading the change.
Recommended Citation
Fischer, Isabel; Gimnich, Moritz; Papert, Marcel; and Goertler, Thomas, "Travelling the Digital Journey: A Literature Review and Framework for Change Management Actions and Tools in Digital Transformation" (2024). Hawaii International Conference on System Sciences 2024 (HICSS-57). 3.
https://aisel.aisnet.org/hicss-57/in/digital_transformation/3
Travelling the Digital Journey: A Literature Review and Framework for Change Management Actions and Tools in Digital Transformation
Hilton Hawaiian Village, Honolulu, Hawaii
The emerging digital transformation (DT) poses severe challenges to companies. In order to implement respective transformation process sufficiently to seize the benefits of DT, the concept of change management (CM) becomes relevant for organizations. Considering increasing DT efforts of firms, the purpose of this study is to identify relevant CM actions that support the DT journey as well as to synthesize these findings into a comprehensive framework. Therefore, we conducted a systematic literature review and analyzed 40 pertinent scientific publications drawing on Lewin’s (1947) Three Step Model with its phases unfreezing, moving and freezing. Our findings identify in total 52 individual CM actions that are necessary for implementing DT. We translated these findings into a framework that is structured according to established CM models and extends those for becoming suitable for describing DT projects. Thus, the framework advances the pertinent literature and presents relevant aspects for practitioners leading the change.
https://aisel.aisnet.org/hicss-57/in/digital_transformation/3