Location
Hilton Hawaiian Village, Honolulu, Hawaii
Event Website
https://hicss.hawaii.edu/
Start Date
3-1-2024 12:00 AM
End Date
6-1-2024 12:00 AM
Description
To date, there is little research literature on the adoption and use of smart technology, like digital voice assistants by vulnerable user groups, such as physically disabled users. In particular, physically disabled users face different everyday obstacles that can be overcome by using digital voice assistants. Therefore, 18 interviews with users having physical disabilities (all wheelchair users) are conducted and evaluated by means of qualitative content analysis to identify the barriers and drivers of use, but above all the potential for improvement especially for this user group. The results show the potential for facilitating everyday tasks and increasing individual mobility offered by digital voice assistants, but also that financial barriers, lack of necessity, and the desire to maintain independence inhibit their use. To minimize these barriers for users with physical disabilities, financial support, better education, and improved functionality of the devices should be ensured.
Recommended Citation
Fota, Anne and Schramm-Klein, Hanna, "The Impact of Digital Voice Assistants on the Everyday Life of Physically Disabled Users: Barriers, Drivers and Potential for Improvement" (2024). Hawaii International Conference on System Sciences 2024 (HICSS-57). 5.
https://aisel.aisnet.org/hicss-57/hc/wellness_management/5
The Impact of Digital Voice Assistants on the Everyday Life of Physically Disabled Users: Barriers, Drivers and Potential for Improvement
Hilton Hawaiian Village, Honolulu, Hawaii
To date, there is little research literature on the adoption and use of smart technology, like digital voice assistants by vulnerable user groups, such as physically disabled users. In particular, physically disabled users face different everyday obstacles that can be overcome by using digital voice assistants. Therefore, 18 interviews with users having physical disabilities (all wheelchair users) are conducted and evaluated by means of qualitative content analysis to identify the barriers and drivers of use, but above all the potential for improvement especially for this user group. The results show the potential for facilitating everyday tasks and increasing individual mobility offered by digital voice assistants, but also that financial barriers, lack of necessity, and the desire to maintain independence inhibit their use. To minimize these barriers for users with physical disabilities, financial support, better education, and improved functionality of the devices should be ensured.
https://aisel.aisnet.org/hicss-57/hc/wellness_management/5