Location
Hilton Hawaiian Village, Honolulu, Hawaii
Event Website
https://hicss.hawaii.edu/
Start Date
3-1-2024 12:00 AM
End Date
6-1-2024 12:00 AM
Description
Transformation towards a digital government imposes significant demands on the capabilities of legacy infrastructure. We closely followed a Swedish municipality that designed and implemented a solution to improve the building permit application process with an aim to improve citizen service. We developed six design principles (DPs): availability, timeliness, actionability, transparency, personalization, and generalizability. These DPs guide the solution design and provide a seamless application experience for citizens and business owners. We also discuss the reasoning behind the design choices and the implications of the solution. The artifact encompasses understanding citizens’ needs, identifying constraints of the legacy systems, formulating design principles, and developing architectural designs. However, addressing the social aspects of legacy systems, such as organizational culture change, necessitates additional steps, and is worth investigation in future studies.
Recommended Citation
Persson, Per; Zhang, Yixin; Asatiani, Aleksandre; Lindman, Juho; and Rudmark, Daniel, "Toward Citizen-Centered Digital Government: Design Principles Guided Legacy System Renewal in A Swedish Municipality" (2024). Hawaii International Conference on System Sciences 2024 (HICSS-57). 5.
https://aisel.aisnet.org/hicss-57/dg/policies_for_digital_government/5
Toward Citizen-Centered Digital Government: Design Principles Guided Legacy System Renewal in A Swedish Municipality
Hilton Hawaiian Village, Honolulu, Hawaii
Transformation towards a digital government imposes significant demands on the capabilities of legacy infrastructure. We closely followed a Swedish municipality that designed and implemented a solution to improve the building permit application process with an aim to improve citizen service. We developed six design principles (DPs): availability, timeliness, actionability, transparency, personalization, and generalizability. These DPs guide the solution design and provide a seamless application experience for citizens and business owners. We also discuss the reasoning behind the design choices and the implications of the solution. The artifact encompasses understanding citizens’ needs, identifying constraints of the legacy systems, formulating design principles, and developing architectural designs. However, addressing the social aspects of legacy systems, such as organizational culture change, necessitates additional steps, and is worth investigation in future studies.
https://aisel.aisnet.org/hicss-57/dg/policies_for_digital_government/5