Location
Hilton Hawaiian Village, Honolulu, Hawaii
Event Website
https://hicss.hawaii.edu/
Start Date
3-1-2024 12:00 AM
End Date
6-1-2024 12:00 AM
Description
Digital Transformation (DT) has been increasingly promoted in the public sector as a possible approach to enable digital government. However, the impact of DT on citizens and public sector employees remains understudied. We propose to address this as a problem of social sustainability. This theme is at the core of the Information Systems (IS) sociotechnical research agenda. In this paper, we present the preliminary results of a systematic literature review to understand better how IS scholars can address social sustainability in the context of DT in the public sector. We identify seven emerging research themes divided into four major areas focusing on citizens, social workers, intelligent technologies, and public encounters. Finally, we present four implications highlighting guidelines for practitioners to implement a socially sustainable DT in the public sector, possible research avenues in the IS field, and a preliminary definition of socially sustainable DT in the public sector.
Recommended Citation
Crivellari, Ilaria; Grøder, Charlotte Husom; Parmiggiani, Elena; Moltubakk, Stine Thordarson; and Bertheussen, Lene Elisabeth, "Socially Sustainable Digital Transformation in the Public Sector: a Systematic Literature Review" (2024). Hawaii International Conference on System Sciences 2024 (HICSS-57). 7.
https://aisel.aisnet.org/hicss-57/dg/emerging_topics_in_e-gov/7
Socially Sustainable Digital Transformation in the Public Sector: a Systematic Literature Review
Hilton Hawaiian Village, Honolulu, Hawaii
Digital Transformation (DT) has been increasingly promoted in the public sector as a possible approach to enable digital government. However, the impact of DT on citizens and public sector employees remains understudied. We propose to address this as a problem of social sustainability. This theme is at the core of the Information Systems (IS) sociotechnical research agenda. In this paper, we present the preliminary results of a systematic literature review to understand better how IS scholars can address social sustainability in the context of DT in the public sector. We identify seven emerging research themes divided into four major areas focusing on citizens, social workers, intelligent technologies, and public encounters. Finally, we present four implications highlighting guidelines for practitioners to implement a socially sustainable DT in the public sector, possible research avenues in the IS field, and a preliminary definition of socially sustainable DT in the public sector.
https://aisel.aisnet.org/hicss-57/dg/emerging_topics_in_e-gov/7