Location
Hilton Hawaiian Village, Honolulu, Hawaii
Event Website
https://hicss.hawaii.edu/
Start Date
3-1-2024 12:00 AM
End Date
6-1-2024 12:00 AM
Description
Achieving interoperability in public administration is a crucial factor for delivering efficient, cost-effective, transparent public services. There are still many challenges and limitations, due to technical, semantic, legal, and organizational factors. This paper highlights the importance of organizational interoperability in e-Government as well as the need for its successful assessment, to define the gaps and to suggest improvements. A short review of existing assessment tools, frameworks and models is provided. The paper presents the evaluation of a new, holistic model for organizational interoperability assessment with the aid of a large-scale digital implementation. The new model is extended with new attributes and assessed with data gathered from the National Single Digital Gateway (GOV.gr) case study.
Recommended Citation
Margariti, Vasiliki; Stamati, Teta; Anagnostopoulos, Dimosthenis; and Nikolaidou, Mara, "Assessing the Organizational Interoperability of the National Single Digital Gateway (GOV.GR)" (2024). Hawaii International Conference on System Sciences 2024 (HICSS-57). 3.
https://aisel.aisnet.org/hicss-57/dg/emerging_topics_in_e-gov/3
Assessing the Organizational Interoperability of the National Single Digital Gateway (GOV.GR)
Hilton Hawaiian Village, Honolulu, Hawaii
Achieving interoperability in public administration is a crucial factor for delivering efficient, cost-effective, transparent public services. There are still many challenges and limitations, due to technical, semantic, legal, and organizational factors. This paper highlights the importance of organizational interoperability in e-Government as well as the need for its successful assessment, to define the gaps and to suggest improvements. A short review of existing assessment tools, frameworks and models is provided. The paper presents the evaluation of a new, holistic model for organizational interoperability assessment with the aid of a large-scale digital implementation. The new model is extended with new attributes and assessed with data gathered from the National Single Digital Gateway (GOV.gr) case study.
https://aisel.aisnet.org/hicss-57/dg/emerging_topics_in_e-gov/3