Location
Hilton Hawaiian Village, Honolulu, Hawaii
Event Website
https://hicss.hawaii.edu/
Start Date
3-1-2024 12:00 AM
End Date
6-1-2024 12:00 AM
Description
Voice user interfaces (VUIs) as decision aids are becoming increasingly popular in both everyday interactions (e.g., mobile assistants on personal phones) and high-risk, high-consequence security settings such as international nuclear safeguards. It is important that users have appropriately calibrated trust in these VUIs. Here, we bridge the domains of international nuclear safeguards, trust in technology, and VUI guidelines by examining human performance and trust in a VUI digital assistant for a safeguards seal examination task. This study serves as the foundation for future work investigating the impact of factors such as explainability, provenance, confidence, and granularity information on user trust in VUIs. This research will help establish best practice guidelines for VUIs within the context of international nuclear safeguards, which may also be applied to other national security VUI applications.
Recommended Citation
Divis, Kristin; Coram, Jamie; Howell, Breannan; and Gastelum, Zoe, "Is this nuclear material secure? Examining trust in voice user interfaces for international nuclear safeguards seal examination" (2024). Hawaii International Conference on System Sciences 2024 (HICSS-57). 2.
https://aisel.aisnet.org/hicss-57/da/neuroscience_research/2
Is this nuclear material secure? Examining trust in voice user interfaces for international nuclear safeguards seal examination
Hilton Hawaiian Village, Honolulu, Hawaii
Voice user interfaces (VUIs) as decision aids are becoming increasingly popular in both everyday interactions (e.g., mobile assistants on personal phones) and high-risk, high-consequence security settings such as international nuclear safeguards. It is important that users have appropriately calibrated trust in these VUIs. Here, we bridge the domains of international nuclear safeguards, trust in technology, and VUI guidelines by examining human performance and trust in a VUI digital assistant for a safeguards seal examination task. This study serves as the foundation for future work investigating the impact of factors such as explainability, provenance, confidence, and granularity information on user trust in VUIs. This research will help establish best practice guidelines for VUIs within the context of international nuclear safeguards, which may also be applied to other national security VUI applications.
https://aisel.aisnet.org/hicss-57/da/neuroscience_research/2