Services for All: Inclusion, Accessibility, and Diversity

Introduction to the Minitrack on Services for All: Inclusion, Accessibility, and Diversity

Lobna Hassan, LUT University
Kat Schrier, Marist College
Dominik Siemon, LUT University
Sami Hyrynsalmi, LUT University

Hilton Hawaiian Village, Honolulu, Hawaii

12:00 AM - 12:00 AM

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‘Leanbotics’ Case – Exploring Inclusive Synergies Between Robotic Process Automation (RPA) and Process Improvement

Damian Kedziora, LUT University & Kozminski University
Dominik Siemon, LUT University
Ramesh Sharda, Oklahoma State University

Hilton Hawaiian Village, Honolulu, Hawaii

12:00 AM - 12:00 AM

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Mystery shopping: Improving quality assurance of public transport services for people with restricted mobility using a prototypical mobile application

Stefan Voß, University of Hamburg
Liping Ge, Leuphana University Lüneburg

Hilton Hawaiian Village, Honolulu, Hawaii

12:00 AM - 12:00 AM

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