Location
Hilton Hawaiian Village, Honolulu, Hawaii
Event Website
https://hicss.hawaii.edu/
Start Date
3-1-2024 12:00 AM
End Date
6-1-2024 12:00 AM
Description
People often seek information from other people, including peers and experts, for various decision-making situations. Internet platforms such as online discussion forums have greatly expanded access to these human information sources. However, the rapid raise and prevalence of ChatGPT and other large language models may shift the focus away from these traditional human sources toward artificial intelligence. Research has shown that information source selection depends in part on the characteristics of the situation for which information is sought. In this paper we investigate situational characteristics that impact the selection of peers, experts, or ChatGPT as an information source. The data reveals that the selection of ChatGPT as an information source is tied to different characteristics than that of peers or experts, implying that AI is not yet a full substitute for human information sources.
Recommended Citation
Meservy, Jon; Meservy, Tom; Fadel, Kelly; and Jensen, Matthew, "Exploring the Shifting Dynamics of Information Source Selection: Situational Characteristics and the Rise of Artificial Intelligence" (2024). Hawaii International Conference on System Sciences 2024 (HICSS-57). 2.
https://aisel.aisnet.org/hicss-57/cl/online_communities/2
Exploring the Shifting Dynamics of Information Source Selection: Situational Characteristics and the Rise of Artificial Intelligence
Hilton Hawaiian Village, Honolulu, Hawaii
People often seek information from other people, including peers and experts, for various decision-making situations. Internet platforms such as online discussion forums have greatly expanded access to these human information sources. However, the rapid raise and prevalence of ChatGPT and other large language models may shift the focus away from these traditional human sources toward artificial intelligence. Research has shown that information source selection depends in part on the characteristics of the situation for which information is sought. In this paper we investigate situational characteristics that impact the selection of peers, experts, or ChatGPT as an information source. The data reveals that the selection of ChatGPT as an information source is tied to different characteristics than that of peers or experts, implying that AI is not yet a full substitute for human information sources.
https://aisel.aisnet.org/hicss-57/cl/online_communities/2