Location
Online
Event Website
https://hicss.hawaii.edu/
Start Date
3-1-2023 12:00 AM
End Date
7-1-2023 12:00 AM
Description
This study investigates medical errors, germane to patient safety, from the patient’s perspective. We analyzed social media data, Twitter posts, about patients’ perspective on their medical experiences, which have been rarely translated into a systemic and rigorous research result. Employing a combined-research method, the qualitative content analysis and the analytical automatic categorization of text data, we analyzed 1,806 tweet entries during four and half years, from December 2017 to June 2022. We identified the categories and consequences of medical errors, critical from the patient’s perspective. The common medical errors include ignorance, misdiagnosis, negligence, and medication errors. The manifested consequences of medical errors include medical complications, death, and paralyzed/disabled. The study emphasizes the importance of patient’s experience in complementing other error reporting systems and mechanisms, that have been utilized by healthcare professionals for establishing more meaningful recommendations for reducing medical errors.
Recommended Citation
Nasralah, Tareq; Wahbeh, Abdullah; El-Gayar, Omar; and Lee, Yang, "Deciphering Medical Errors: What Matters for Patients on Social Media" (2023). Hawaii International Conference on System Sciences 2023 (HICSS-56). 7.
https://aisel.aisnet.org/hicss-56/hc/social_media/7
Deciphering Medical Errors: What Matters for Patients on Social Media
Online
This study investigates medical errors, germane to patient safety, from the patient’s perspective. We analyzed social media data, Twitter posts, about patients’ perspective on their medical experiences, which have been rarely translated into a systemic and rigorous research result. Employing a combined-research method, the qualitative content analysis and the analytical automatic categorization of text data, we analyzed 1,806 tweet entries during four and half years, from December 2017 to June 2022. We identified the categories and consequences of medical errors, critical from the patient’s perspective. The common medical errors include ignorance, misdiagnosis, negligence, and medication errors. The manifested consequences of medical errors include medical complications, death, and paralyzed/disabled. The study emphasizes the importance of patient’s experience in complementing other error reporting systems and mechanisms, that have been utilized by healthcare professionals for establishing more meaningful recommendations for reducing medical errors.
https://aisel.aisnet.org/hicss-56/hc/social_media/7