| 2023 |
| Tuesday, January 3rd |
|
12:00 AM
|
Designing a Conversational AI Agent: Framework Combining Customer Experience Management, Personalization, and AI in Service Techniques
Jan Blümel, University of Cambridge
Gautam Jha, University of Cambridge
Online
12:00 AM - 12:00 AM
Visit Site
|
| 12:00 AM |
Functional and Structural Roles of Data in Service Ecosystems
Kaisa Pekkala, University of Jyväskylä
Jenny Elo, University of Jyväskylä
Tuure Tuunanen, University of Jyväskylä
Online
12:00 AM - 12:00 AM
Visit Site
|
| 12:00 AM |
How Practice Diffusion Drives IoT Technology Adoption and Institutionalization of Solutions in Service Ecosystems
Melissa Akaka, University of Denver
Hope Schau, University of Arizona
Stephen Vargo, University of Hawaii
Online
12:00 AM - 12:00 AM
Visit Site
|
| 12:00 AM |
Introduction to the Minitrack on Service Science
Fu-Ren Lin, National Tsing Hua University
Paul Maglio, University of California, Merced
Online
12:00 AM - 12:00 AM
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|
| 12:00 AM |
Resilient Practices of Small Businesses to Survive from COVID-19 Pandemic ~ Perspectives from S-DL and Social Capital
Nila Windasari, Bandung Institute of Techology
Yi-Chin Kato-Lin, Hofstra University
Shelley Lin, National Tsing Hua University
Fu-Ren Lin, National Tsing Hua University
Online
12:00 AM - 12:00 AM
Visit Site
|
