Actors, Agents, and Avatars: Visualizing Digital Humans in E-Commerce and Social Media

“Help! I Have a Problem” – Differences between a Humanlike and Robot-like Chatbot Avatar in Complaint Management

Anne Fota, University of Siegen
Katja Wagner, University of Siegen
Tobias Roeding, University of Siegen
Hanna Schramm-Klein, University of Siegen

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12:00 AM - 12:00 AM

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Introduction to the Minitrack on Actors, Agents, and Avatars: Visualizing Digital Humans in E-Commerce and Social Media

Mike Seymour, University of Sydney
Kai Riemer, University of Sydney
Lingyao Yuan, Iowa State University

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12:00 AM - 12:00 AM

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